Welcome to Model Craft Shop’s FAQ section! As fellow model enthusiasts, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re building your first balsa wood kit or upgrading your competition glider, we’re here to help.
Product Questions
What types of model kits do you specialise in?
We offer a wide range of high-quality model kits including:
- Plastic model aircraft and vehicle kits
- Balsa wood and competition gliders (F3K, F5J, F3-RES)
- Architectural and film/TV model building kits
- Die-cast collectibles and model train sets
- Specialist components like direct drive systems and motor mounts
Are your model kits suitable for beginners?
We cater to all skill levels! Many of our plastic model kits and Matchstick Kits are perfect for beginners, while our competition-grade gliders and architectural models are designed for experienced builders. Each product listing indicates the recommended skill level.
Do your kits come with all necessary components?
Yes, all our complete kits include everything needed for assembly (except basic tools like glue and paint). For RC components, please check individual listings as some may require separate electronics.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save your preferences, and get faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order is in processing, we may not be able to modify it.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
Free Economy Shipping: 15-25 business days via EMS for orders over £50 (with basic tracking)
How long does order processing take?
We carefully pack all orders within 1-2 business days. Rare items like limited edition Cobi kits or competition gliders may require additional verification time.
Do you ship worldwide?
Yes! We ship globally except to certain remote areas in Asia. The checkout system will automatically notify you if we cannot ship to your location.
Will I need to pay customs fees?
While uncommon, some countries may charge import duties which are the recipient’s responsibility. These are not included in our shipping costs.
How are fragile items packaged?
We take special care with delicate items like balsa wood kits and die-cast models, using protective packaging materials to ensure they arrive in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 15-day hassle-free return policy for unopened items in original condition. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
Contact us immediately with photos of the damage. We’ll arrange for a replacement or refund once we receive the returned item.
Do you offer exchanges?
Yes! If you need a different size or model, contact us within 15 days of delivery. You’ll need to return the original item (unopened) and place a new order.
Still Have Questions?
Our UK-based team of model enthusiasts is always happy to help! Email us at [email protected] for personalized assistance with your model building needs.
Build. Race. Fly. Repeat.