Privacy Policy

Last Updated: [Insert Date]

At Model Craft Shop (“we”, “us”, or “our”), operating at www.rctoysuk.com, we value the trust our global community of model enthusiasts places in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our specialist model kits and accessories.

1. Information We Collect

We collect the following types of information to provide and improve our services to model builders, collectors, and competition enthusiasts:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details (processed securely through our payment gateways).
• Order Information: Details of purchased items (such as balsa model kits, competition gliders, or architectural models), order history, and preferences.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of customer service interactions, inquiries about products like F5J gliders or plastic model kits, and survey responses.

2. How We Use Your Information

As specialists serving the model building community, we use your data to:

• Process and fulfill orders for delicate model kits and precision components
• Provide customer support for technical questions about products like DLG F3K gliders or model train kits
• Improve our product offerings and website experience for model builders
• Send order confirmations, shipping notifications, and service messages
• Prevent fraud and enhance security for high-value transactions (such as architectural model kits or die-cast collectibles)
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We respect the privacy of our model-making community and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (PayPal, card processors), shipping carriers, and IT services.
• Legal Requirements: When required by law or to protect our rights, such as preventing fraudulent purchases of rare Cobi kits or high-end competition gliders.
• Business Transfers: In the event of a merger or acquisition affecting our specialist model shop.

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve customers worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement robust security measures appropriate for our specialist retail environment:

• PCI-DSS compliance for all payment processing
• SSL encryption for all data transmissions
• Regular security audits of our systems
• Limited employee access to personal data

While we protect your data, no internet transmission is 100% secure. We recommend using strong passwords and protecting your login details.

6. Your Rights

Under GDPR and other privacy laws, you have rights including:

• Access to your personal data we hold
• Correction of inaccurate information
• Deletion of your data (subject to legal requirements)
• Restriction or objection to certain processing
• Data portability for your order history

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience for model kits and accessories:

• Essential Cookies: Necessary for site functionality, such as maintaining your shopping cart of plastic model aircraft kits or architectural models.
• Performance Cookies: Help us understand how enthusiasts navigate our site to improve layout and product displays.
• Marketing Cookies: Allow us to show relevant offers for products like balsa wood kits or competition gliders (you may opt-out).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Children’s Privacy

Our website is not directed at children under 16. While we sell model kits suitable for younger builders under supervision, we do not knowingly collect personal data from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified to customers who have purchased items like F3-RES thermal gliders or matchstick kits.