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Welcome to Model Craft Shop (www.rctoysuk.com). These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. About Us

Model Craft Shop is a specialist retailer serving model enthusiasts worldwide with premium kits and accessories, including:

  • Balsa and plastic model aircraft kits
  • Architectural and matchstick model building kits
  • Die-cast collectibles and model vehicles
  • Specialist gliders and boat accessories

Our company address is: 24 Smithfield Rd, St. Asaph, GB CH8C 1ZU

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Verify all order details before submission

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, minor variations may occur in:

  • Balsa wood grain patterns and density
  • Plastic model kit sprue layouts
  • Die-cast model paint finishes

3.2 Age Restrictions

Certain products may contain small parts unsuitable for children under 14 years. It is the purchaser’s responsibility to check age recommendations.

3.3 Special Order Items

Custom or special request items are subject to separate terms and may be non-returnable.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive:

  • Order confirmation email
  • Shipping notification with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Currency fluctuations
  • Supplier cost changes
  • Clearance/sale items marked as “final sale”

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): via DHL or FedEx (10-15 business days)
  • Free Shipping: via EMS for orders over £50 (15-25 business days)

5.2 Delivery Areas

We ship globally except to certain Asian and remote regions. Delivery times are estimates and may vary due to:

  • Customs processing
  • Local postal services
  • Unforeseen circumstances

5.3 Import Duties

Customers are responsible for any import duties, taxes, or customs clearance fees in their country.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receipt, provided:

  • Item is unused and in original packaging
  • All original parts and accessories are included
  • Item is in the same condition as when received

6.2 Non-Returnable Items

The following cannot be returned:

  • Opened balsa wood kits (due to material fragility)
  • Assembled or started model kits
  • Custom-ordered or special request items
  • Clearance/sale items marked as “final sale”

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Wait for RMA number and instructions
  4. Ship to: Model Craft Shop Returns, 24 Smithfield Rd, St. Asaph, GB CH8C 1ZU

6.4 Refunds

Refunds are processed within 5 business days of receiving the return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including:

  • Product designs
  • Photographs
  • Descriptions
  • Brand names

are the property of Model Craft Shop or our suppliers and are protected by copyright and trademark laws.

8. Liability Limitations

Model Craft Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by shipping carriers or customs
  • Minor variations in product materials or finishes
  • User errors in model assembly

Our maximum liability is limited to the purchase price of the affected product.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Policy Changes

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 24 Smithfield Rd, St. Asaph, GB CH8C 1ZU